Our process
From first call to handover, here is exactly what happens
Most people have been burned by a project that went quiet for six weeks and came back wrong. This is the antidote: six stages, each with a defined output, and nothing starts until the scope is agreed in writing.
Six stages. Each one has a defined output you can point at.
Pre-flight
A free 30-minute call. What the business does, who it sells to, what is not working now.
What you get: A clear read on your position, whether or not you engage us.
Flight plan
Scope, tier, timeline and price agreed and put in writing before any work begins.
What you get: A fixed quote. No hourly creep, no surprise invoice.
Build
Design and build, with a review point you sign off before we move on.
What you get: Staged previews. You see it before it exists publicly.
Systems
Lead capture, automations, integrations and any chatbot wired in and tested.
What you get: A site that does something, not just one that looks like something.
Handover
Logins transferred, recorded walkthroughs, written documentation.
What you get: Full ownership and the knowledge to use it.
Support
Thirty days of support included from most tiers. Retainers optional after that.
What you get: A safety net, not a dependency.
Your side of it
What we need from you
Honest expectation-setting prevents most project problems. Three things:
01 Content and imagery
Or a decision to have us source and write it, quoted separately.
02 One decision-maker
Committee sign-off is the most common cause of a project running long.
03 A response within a few working days
At review points. Momentum is worth more than perfection.
Boundaries
What we will not do
- –Build on a platform you cannot access or take with you.
- –Hold your domain, hosting or accounts in our name.
- –Start work before the scope and price are agreed in writing.
- –Sell you a retainer you do not need to keep the site working.